Refund Policy

At IoT That Inc., we want our customers to be satisfied with their purchases. If you are not completely satisfied with a product purchased from our website, please review the following Refund and Return Policy.

1. Returns

We accept returns of eligible products within 30 days of delivery.

To qualify for a return:

• The product must be in its original condition, with no damage or modifications.
• All included accessories, cables, documentation, and components must be returned.
• Proof of purchase, such as an order number or receipt, is required.
• A return must be authorized by IoT That Inc. before the product is shipped back.

Products showing signs of misuse, unauthorized modification, physical damage, or improper installation may not qualify for a refund.

2. Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

• Custom-built or specially configured products.
• Products modified or damaged after delivery.
• Electronic components that have been soldered, altered, or improperly installed.
• Downloadable digital products, software licences, or activated subscriptions, except where required by applicable law.
• Clearance or final-sale products identified as such before purchase, except where applicable law requires a remedy.

These exclusions do not limit any rights customers may have under applicable consumer protection laws.

3. Defective or Incorrect Products

If you receive a product that is defective, damaged during shipping, or different from what you ordered, please contact us as soon as reasonably possible.

We may request photographs, a description of the problem, or troubleshooting information to help resolve the issue.

Depending on the circumstances, we may offer a repair, replacement, or refund, in accordance with applicable law.

Where IoT That Inc. is responsible for an incorrect or defective product, we will arrange or cover reasonable return shipping when required.

4. Return Authorization

Before returning a product, please contact IoT That Inc. through the contact information provided on our website.

Please include:

• Your order number.
• The product you wish to return.
• The reason for the return.
• Photographs, if the product is damaged or defective.

If your return is approved, we will provide instructions and the appropriate return shipping address.

Please do not send products back without first receiving return instructions.

5. Return Shipping Costs

For voluntary returns, customers are responsible for return shipping costs unless otherwise agreed.

Original shipping charges are generally non-refundable for change-of-mind returns.

If a product is defective, incorrect, or otherwise requires a remedy under applicable law, shipping costs will be handled in accordance with those obligations.

We recommend using a trackable shipping service and appropriate packaging to protect returned electronics.

6. Refund Processing

Once we receive and inspect your returned product, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method within 10 business days of approval.

Additional processing time may be required by your bank or payment provider.

Where applicable law requires an earlier refund or a different remedy, those requirements will apply.

7. Exchanges

If you wish to exchange a product for a different model or configuration, please contact us to discuss availability and the return process.

Exchanges are subject to product availability and any applicable price differences.

8. Warranty Claims

Products may be covered by a manufacturer's warranty or a separate warranty provided by IoT That Inc.

Warranty claims are handled according to the applicable warranty terms and consumer protection laws.

This Refund and Return Policy does not replace or limit any statutory warranty rights.

9. International Orders

Customers outside Canada may be responsible for customs duties, import taxes, brokerage charges, and other fees associated with their orders.

For voluntary returns, international shipping and customs-related charges are generally the customer's responsibility.

Refunds and remedies for defective or incorrect products remain subject to applicable law.

10. Contact Us

For return requests, refund inquiries, or questions about this policy, please contact:

IoT That Inc.
Website: https://iot-that.com
Email: info@iot-that.com

Please include your order number when contacting us about an existing purchase.

11. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override rights or remedies that cannot legally be waived under applicable consumer protection laws.

IoT That Inc. reserves the right to update this policy from time to time. The version applicable to an order will be determined by the terms provided at the time of purchase, subject to applicable law.